Two videos. One timeline. Nothing either side can edit.
ParcelProof records the parcel being sealed and the parcel being opened. Both get a server timestamp and a SHA-256 the moment they land. When someone says the box was empty, you don’t argue — you send a link.
No card. No hardware. Your laptop webcam and a barcode gun you already own.
#17874You packed it correctly. You just can’t prove it.
The parcel comes back with a brick in it. The buyer says one of the three concealers was missing. The marketplace asks for evidence and every record you have — the invoice, the manifest, the tracking — proves a parcel moved. None of them prove what was inside.
Indian D2C brands, collectively, before fraudulent returns are counted on top. GoKwik
Between January 2024 and May 2025. The empty-parcel variant is the hardest to dispute. Signifyd
Versus under 2% on prepaid. Fashion and beauty sit at the top of that range.
Serial returners learn which sellers can’t prove anything, and come back. Claimlane
A refund is only the first line of the bill. You also lose the unit, the forward and reverse shipping, the warehouse handling, and the ad spend that won that buyer — which is why the fully loaded cost of a returned parcel lands nearer ₹450–900 than the ₹150–300 of logistics alone.
A video you control is still a video you control.
Packing footage wins honest disputes — the buyer misremembered, and the clip settles it. It does much less against a hostile one, because the person deciding knows the camera, the file and the storage all belong to you. ParcelProof adds the two things a seller cannot manufacture.
Packing video alone
ParcelProof
The point isn’t that we have more footage. It’s that the record doesn’t belong to either of you — which is exactly what makes it worth showing to a marketplace, a courier, or a card network.
Three steps, and two of them aren’t yours.
Nothing here adds a task to your packing bench. You scan the label you were already scanning.
Scan a parcel. Recording starts.
The gun beeps, the order appears, the camera rolls. Scan the next label and the last parcel seals itself and starts uploading in the background. No buttons, no filing, no naming files.
They scan the box before they cut the tape.
The label carries a QR. It opens a page with your brand name on it and a record button — no app, no login, no account. One take, up to three minutes, and they can watch it back before sending.
Both clips, one timeline, sealed on arrival.
We stamp each file with our server’s clock and a SHA-256 fingerprint the second it lands. Sealed at 4:19 pm, opened at 11:02 the next morning — a sequence, not two loose files.
Built for a conveyor, not a photoshoot.
Wall-mount a laptop at the bench and leave it on all day. The screen is designed to be read standing up, from two metres, with your hands full — order number at 72px, quantities you cannot miss, one button that matters.
The gun never loses focus
A pulsing LISTENING pill is your contract: if it’s pulsing, the station is armed. A mis-scan flashes, shakes and plays a low tone — a good scan plays a high one, so you never look up.
Multiples you can’t miss
Any line with two or more units goes amber, gets a large filled badge, and sorts to the top. The header counts units, not line items — units are what go in the box.
A bad network doesn’t cost you evidence
If an upload drops, the video stays on the machine and the row keeps its Retry until you act. The station won’t let you end a shift with evidence stranded.
Your buyer becomes the witness.
This is the part that changes the argument. A stranger on a phone, with no account and no app, records their own unboxing because the box asked them to — and now the evidence has two authors instead of one.
And if they don’t record? You still hold a sealed, hashed packing video — the same evidence every competitor sells, and enough to win an honest dispute. The unboxing half is upside, not a dependency. In practice the line on the label does most of the work: an opportunistic claim rarely survives the knowledge that the box was watching back.
A fingerprint, a clock, and a link you can paste anywhere.
No blockchain, no certificates, no jargon. Just the three things a referee actually asks for.
The first eight characters are the handle a human can compare by eye. Change a single frame of the video and this string changes completely — which is the whole point.
4:19:07 pm IST
Written server-side the moment the file arrives. A device clock can be changed; this one can’t be, by you or by them. Every timestamp on the timeline comes from the same source.
Paste it into a marketplace claim, a WhatsApp reply, or a chargeback response. Whoever opens it sees both videos, both timestamps and both hashes. Nothing to download, nothing to install.
The video goes. The proof stays.
Claim windows close in 24 hours to 7 days, so keeping video forever is storage you pay for and a privacy risk you carry. At 30 days we release the file and keep the hash and timestamps permanently — the record still shows what was sent and when. Your buyers are told this in plain words on their own page, which is a large part of why they agree to record at all.
The label does the marketing
Print the QR on your existing shipping label at 4×6in or A6. Level-Q error correction and a 32mm minimum, so it still scans through packing tape, off a cheap thermal printer, photographed at an angle in a stairwell.
On the way back, the roles swap.
A return is the same problem pointed the other way: now they pack and you open, and the brick-in-the-box arrives at your bench. So the buyer records their return packing, and you record the unboxing at your end. Four videos, one order, one timeline.
Connected to Shopify in about three minutes.
Four steps in your Shopify admin, walked through one line at a time with a screenshot for each. We ask for read_orders and read_fulfillments and nothing else — never customers, never payments, never products.
Not on Shopify yet? You can add orders by hand and still record against them — the station and the receiver page work identically.
Priced per parcel sealed, not per seat.
One recovered claim covers a month. Every plan includes the packing station, the receiver page, the printable label and the full return flow — nothing important sits behind a tier.
Above 5,000 parcels a month, or shipping from more than one warehouse — talk to us. Prices exclude GST.
What packers and founders actually ask us.
Will this slow my packing down?
No, because it doesn’t add a step. You already scan the label; that scan is what starts and stops the recording. There is no button to press, no file to name and no clip to file away. The only new habit is arming the station once at the start of a shift.
Do I need CCTV or special cameras?
No. A laptop webcam at the bench is enough, and a phone works if you’d rather. CCTV is actually the weaker option — it produces hours of footage nobody has indexed, so by the time you’ve found the right parcel the claim window has usually closed. What wins a claim is a short clip already linked to an order number.
What if my buyer never records their unboxing?
Then you’re exactly where a packing-video tool would leave you — holding sealed, hashed, order-linked proof of what you shipped. The unboxing half is upside. And the request itself does work even when it’s declined: a line on the label saying the parcel expects to be filmed changes the arithmetic for anyone considering an opportunistic claim.
Will a marketplace or a card network accept it?
Order-linked, timestamped packing video is the evidence type these processes ask for, and we format the record so you can submit it as-is: order number, AWB, server timestamp, duration, hash, and a link that needs no login to open. We can’t promise an outcome — nobody honestly can — but we can make sure you’re never the side that had nothing to submit.
Why delete the videos at 30 days?
Because claim windows run from 24 hours to 7 days, so video older than a month is storage you’re paying for and personal data you’re carrying risk on. The hash and timestamps are kept permanently, and they’re what proves the record existed. If your category needs longer, we’ll extend it.
Is my buyer’s video shared with anyone?
Only with you and them, and their page says so in plain words before they record. Their link is a capability link tied to that one order, it expires when the order closes, and there’s no directory, no account and no profile built from it. Being straight about this is why they agree in the first place.
Seal your next thirty parcels free.
Connect Shopify, print one label, and record one parcel. You’ll know inside an afternoon whether this is the thing that ends the arguments.
No card. Cancel by closing the tab.